FAQ

1. What size should i order?

Our designs are available to order in size 4-20, Please use our size guide as reference and not any other. Where a customer is in between sizes on our size chart we advise such customer to send us an accurate measurement. Please read more about our size information here.

2. Do you ship worldwide?

Yes we do! All items are made in Nigeria with worldwide access. Please read more about our shipping information here.

3. HOW LONG DO ORDERS TAKE?

Our orders take 7 working days to be processed before sending out for delivery.

Please note that weekends and public holidays are excluded from this timeframe.

Please read more about our shipping information here.

4. Do you have a walk-in store?

We do not have a walk-in store at the moment.

5. Do items get restocked after they sell out?

Our pieces are designed in limited quantities, as such not all of our items will be returning in the same fabric or shade after they sell out.
Restocked designs may come in brighter or darker shades.

Please sign up for our newsletter to be the first to know when items are back in stock and follow our Instagram page for updates.

6. Do you take custom orders?

Yes, we take custom orders only on requests. Please send an email to orders@chandaculture.com for further assistance.

7. I have a concern or issue with my order, how do I reach you?

We are always here to help, we attend to all complaints via orders@chandaculture.com . This channel is for effective tracking, data analysis and swift response to complaints. We will be in touch within 1 working day or 2 working days during exceptionally busy periods.

8. Can I return my order?

We do not offer returns/exchanges but we offer corrections or amendments where necessary. Please read more about our return policies here

9. Are your pieces readily available?

Not all our pieces are not readily available. Most of our pieces are individually cut and sewn based on order. This is why we advise customers to allow 7-8 working days for orders to be processed.